Frequently Asked Questions
Everything you need to know about your ECA Cleaning experience.
How long will it take to receive my fashion order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is the return policy for clothing items?
We offer a 30-day return window for all unworn garments with original tags attached. Please ensure items are free of stains, scents, or signs of wear.
How do I ensure I'm ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your garments sustainably produced?
At ECA Cleaning, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade factories.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to follow your shipment's journey in real-time.